Damage Protection
Every order is protected against damage in transit. If your product arrives damaged, we’ll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.
1
Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.
2
Contact Us
Email maximabiopep@outlook.com with your order number and photos of the damage. We’ll respond within 24 hours.
3
Get Your Replacement
Once we verify the damage, we’ll ship a one-time replacement at no cost to you. All claims are subject to review.
What is eligible for return?
– Product damaged during shipping (with photo evidence)
– Defective products that don’t meet purity standards.
– Incorrect items received.
What is not eligible for return?
– Reconstituted products
– Damaged claims without photo evidence
– Products improperly stored after delivery
– Products without proof of purchase
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.