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POLICY

REFUND & RETURNS

Every order is protected against damage in transit.

DAMAGE PROTECTION

Every order is protected against damage in transit. If your product arrives damaged, we'll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.

01

Document the Damage

Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.

02

Contact Us

Email maximabiopep@outlook.com with your order number and photos of the damage. We’ll respond within 24 hours.

03

Get Your Replacement

Once we verify the damage, we’ll ship a one-time replacement at no cost to you. All claims are subject to review.

ELIGIBLE FOR RETURN

NOT ELIGIBLE FOR RETURN

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

MAXIMA

BIOPEP

Research-grade peptides and laboratory supplies. Every batch is tested for identity and purity before it ships, with a Certificate of Analysis available on request.

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MAXIMA BIOPEP

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For research use only. Not for human or veterinary use.